Services
Recover the website with the cause in view.
The work is shaped by the incident and the owner’s authorization. These are possible parts of a website recovery, not a checklist of changes every site needs.
Initial incident review
Record the symptoms, affected pages, timeline and systems involved. Confirm who can authorize work and where provider help is required.
Suspicious files and behavior
Review unwanted redirects, unfamiliar files, injected content or unauthorized website users. Keep relevant information available while deciding how to contain and clean the affected site.
Cleanup and component replacement
Plan the repair of affected website components using appropriate trusted sources and a controlled working copy where practical. Record what was replaced, removed from service or left unresolved.
Backup review and restoration
Check a proposed backup’s date, contents and restore behavior. Account for newer content or orders before replacing a live version with an older one.
Access and configuration review
Identify website access, software updates and configuration decisions that need the owner’s or provider’s action. Credential work uses an agreed secure process rather than a public inquiry message.
Recovery checks and handoff
Check the recovered website’s important tasks and document outstanding risks, provider requests, backup arrangements and follow-up responsibilities.
If the problem is a failed update
A site error alone does not establish a compromise. For a broken feature or failed WordPress update, WordPress Rescue may be a more useful starting point. Describe what you saw if you are unsure.
Tell us what you have noticed.
Use Contact Us at the bottom right or email Faith Forge Labs. Include the public site address and a general description. Keep passwords, private logs and customer records out of the inquiry.
Prepare your first message